We collect a variety of information from visitors to our website, some of which can be confidential. This document explains the types of information we collect and what we do with that information (among other things).
The information we collect from you when you visit our website depends on the tasks you complete and the services we provide. National Care Management provides coordinated in-home care services, technology and related products for the aged, their families and personal carers (Services). We only collect personal information that is necessary to assist us in providing our Services. We collect personal information such as name, phone numbers, address, email address, employer details and country of residence.
The personal information we collect will also include sensitive information. “Sensitive information” is information or an opinion about matters such as your health information, racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, or criminal record.
Sensitive information about you is only collected with your consent and if it is necessary for or directly related to our functions or activities, except if we are otherwise required or permitted by law to collect, use or disclose it.
In certain circumstances, we may be required or permitted by law, court or tribunal order to collect certain personal information about you.
You do not have to provide us with your personal information, but if you do not provide us with the personal information that we need, we may not be able to provide our Services or assistance to you or on your behalf.
If we receive personal information that we have not requested (unsolicited personal information) we will, unless otherwise required or permitted by law, delete or destroy it as soon as possible after receiving it.
We collect your personal information so that we can provide you with the products and Services you are seeking from us.
Personal information that we collect is not traded, sold, leased or rented.
You consent to us using and disclosing your personal information in any manner that could reasonably be contemplated by this privacy statement, our terms and conditions or users of this site generally.
From time to time, we may use the personal information we collect from you to identify particular National Care Management services which we believe may be of interest to you. We may then contact you to let you know about these services and how they may benefit you. We will generally only do this with your prior consent (where practical) and we will always give you a choice to opt out of receiving such information in future.
Direct Marketing from National Care Management generally takes the form of newsletters, emails or telephone calls.
Every directly addressed marketing contact sent or made by National Care Management will include a means by which you may unsubscribe (or opt out) of receiving further marketing information. You may also instruct us at any time to remove any previous consent you provided to receive marketing communications from us. Requests should be directed to us via the channels provided under 'Contact us' below.
You may access personal information we otherwise hold about you, subject to a small number of legal restrictions or exemptions. Where such restrictions or exemptions exist we will advise you of those reasons at the time of your request.
We take reasonable steps to ensure that the personal information we hold about you is accurate, complete and up-to-date. However, we also rely on you to advise us of any changes to your personal information by maintaining and updating your profile.
Please contact us using the contact details below as soon as possible if there are any changes to your personal information or if you believe the personal information we hold about you is not accurate, complete or up-to-date so that we can update your file accordingly.
We will take all reasonable steps to protect your personal information by storing it in a secure environment. When the information is no longer needed for any purpose for which it was collected, used or disclosed, it will be destroyed or permanently de-identified.
We will also take reasonable steps to protect any personal information from misuse, loss, and unauthorised access, modification or disclosure, including by implementing security procedures for access to our business premises and within our offices, as well as IT security procedures including password protection, firewalls and site monitoring.
Although we aim to create a safe, secure environment by trying to limit access to our website to legitimate users, we cannot guarantee that unauthorised parties will not gain access. We will not have any liability arising from any unauthorised access to your personal information.
Please contact us immediately if you become aware of any unauthorised use of your account by anyone else or any other breach of security.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers’ systems to recognize your browser and capture and remember certain information.
You will need to provide us with sufficient details regarding your complaint together with any supporting evidence.
The Privacy Officer will investigate the issue and determine the steps (if any) that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation.
If you are not satisfied with our determination, you can contact us to discuss your concerns or complain to the Australian Privacy Commissioner via www.oaic.gov.au
For more general information regarding privacy in Australia, visit the website of the Office of the Australian Information Commissioner. www.oaic.gov.au