CHARTER OF RIGHTS

Consistent with the Australian Government Department of Social Services Charter of Rights and Responsibilities for Home Care

As a National Care Management client you have the following rights:

General

  • To be treated and accepted as an individual, and to have your individual preferences respected
  • To be treated with dignity and your privacy respected
  • To receive care that that is respectful of you, your family and home
  • To receive care without being obliged to feel grateful to those providing your care
  • To full and effective use of all of your human, legal and consumer rights, including the right to freedom of speech regarding your care
  • To be treated without exploitation, abuse, discrimination, harassment, or neglect

Participation

  • To be involved in identifying the care most appropriate for your needs
  • To choose the care and services that best meet your assessed needs within the limits of the resources available
  • To participate in decisions that affect you
  • To have your representative participate in decisions relating to your care if you do not have the capacity

Care & Services

  • To receive reliable, coordinated, safe, quality care and services which are appropriate to your assessed needs
  • To be given before, or within 14 days after you commence services, a written plan of care expected to be received
  • To receive care and services as described in the plan that take into account your lifestyle, other care arrangements and cultural, linguistic and spiritual preferences
  • To ongoing review of the care and services that you receive (both periodic and in response to changes in personal circumstances), and modification of the care and services as required

Personal Information

  • To privacy and confidentiality of your personal information
  • To access to your personal information

Communication

  • To assistance in understanding any information you are given
  • To be offered a written agreement that includes all agreed matters
  • To choose a representative to speak on your behalf for any purpose

Comments & Complaints

  • To be given information on how to make comments or complaints about the care and services you receive
  • To complain about the care and services you receive, without fear of losing the care or being disadvantaged in any other way
  • To have complaints investigated fairy and confidentially, and to have appropriate steps taken to resolve issues of concern

As a National Care Management client you have the following responsibilities:

General

  • To respect the human, legal and industrial rights of care workers, including their right to work in a safe environment
  • To treat care workers without exploitation, abuse, discrimination or harassment

Care & Services

  • To abide by the terms of the written agreement
  • To acknowledge that your needs may change and to negotiate modifications of care and services when your care needs do change
  • To accept responsibility for your own actions and choices even though some actions and choices may involve an element of risk

Communication

  • To give enough information to assist National Care Management to develop, deliver and review your care plan
  • To inform National Care Management and its staff about any problems you have with the care and services

Access

  • To allow safe and reasonable access for care workers at the times specified in your care plan or otherwise by agreement
  • To provide a minimum of 24 hours notice if you do not require a service